Shipping & Return & Exchange Policy
Delivery
Vivien Yeo's Beauty Store has been especially designed by Vivien Yeo's Beauty Store for customers using its online shopping services. Items sold at Vivien Yeo's Beauty Store are intended for personal use only. Customs penalties, charges, delay or other expenses incurred as a result of an action by customs will be charged to the consignee along with any applicable duty or tax, Vivien Yeo's Beauty Store will not have or accept any liability, obligation or responsibility whatsoever for any loss or damage. Any purchase made by using the online shopping services on this site is subject to and governed by the Vivien Yeo's Beauty Store Online Shopping Terms and Conditions. The purchased products shall be accepted by the customer entirely at the Customer's own risk. Related shipping costs will be charged according the delivery regions, the details of delivery fees and product fees will be listed out in detail before check-out. Member also can enjoy the free shipping when purchase amount specified amount in single transaction of our website. Products will be ship out on the next business day after received payment, Hong Kong customers will usually received their item within 1-5 business day. You are considered the importer of record when ordering from Vivien Yeo's Beauty Store. In the country that items in which you are receiving, you must comply with all the laws and requirements. You will need to bear for custom clearance including but not limited to import duties and/or taxes, clearance delays, any additional charges and import licence register or application that your orders maybe subject to. At the same time, Vivien Yeo's Beauty Store cannot control third-party companies (such as the local post office) and customs. If the local post office requires customers to pick up the package at the post office, customer must collect it by themselves. Vivien Yeo’s Beauty Store would not send out new packages and arrange refunds. Vivien Yeo's Beauty Store would not be responsible for any liabilities or any responsibilities for any fees, charges, delays, delivery problems caused by third-party companies or customs (such as mail loss, delay or damage), licenses and/or document works of your ordered goods in accordance with constantly updated local customs laws and/or duties and taxes. Customs policies and custom clearance time frame vary widely from country to country and in some special occasions it may take up to 1.5 months for custom clearance (e.g. in USA). Please contact with your local customs office for further information before placing order if any doubt.
Shipping fee
We will charge the corresponding shipping fee according to different regions. When the customer pays, the system will list all costs in detail, including the shipping cost. In a single transaction, you can enjoy a free shipping discount when shopping for the specified amount below. If you have any questions, please contact our customer service department via Facebook page Vivien Yeo's Beauty Store or email shipping@vivipowerholding.com.
Hong Kong：HK$50 each order － Free shipping for orders over HK$1000
China：HK$80 each order － Free shipping for orders over HK$1500
Overseas：HK$300 each order － Free shipping for orders over HK$2500
The shipping cost listed in shopping cart/ checkout page shall be final.
Returns
We try very best packaging all items to reduce the occurrence of damage, occasionally accidents happen during shipment. If your order arrived damaged or defective, we are happy to replace the damaged/defective items in your order under the 3 Days Returns Policy. We are to address this problem immediately.
Please email to shipping@vivipowerholding.com right away, and include the following information:
- Your order number.
- The details of the damaged/defective product received.
- Attach electronic images of damaged/defective products upon receipt.
We will respond to your message as quickly as we can. In the meantime, please DO NOT throw away your damaged/defective items. We will ask you to send the damaged/defective items back to us (at our expense). Thank you.
The returns products are excluded :
- Any product returned more than 3 days after receipt date
- Product has been opened/used
- Product is not its original condition/damaged/missing part
- Any free gift/sample not returned
- Products without official receipt
- In case of dispute, Vivien Yeo's Beauty Store decision shall be final and conclusive
- Final sale items are identified as such on their product information pages.
When you receive your order, please check to make sure they in good condition (i.e. not damaged or defective) and contact us right away if there is a problem with your shipment.
- Our products are all imported products, and their brand packaging specifications are changed quite often. We will do our best to ensure that the website information is consistent with the product. If the product packaging specifications are different from the actual ones, the actual product shall prevail.
Vivien Yeo's Beauty Store will process your returns within 10 working days after receiving the returned parcel.
If the goods are not successfully sent to the receiving country/address due to customs entry restrictions, other third-party transportation companies, or the sudden request for order cancellation by the customer, we do not provide any refund arrangements. We can only ship other goods or create a one-time online discount code for next online purchase. You can either choose 1) goods of the same value or 2) goods of higher value (the difference in the price of the goods need to be paid) or 3) online discount codes with the same value as the goods.
If there is a special request for a refund, the handling fee and transaction fee charged by Shopify will be deducted from the refund amount (3.0-3.6%+HK2.35 per transaction, depending on the customer's credit card issuance location and credit card type.). All deducted handling fees and transaction fees will be collected by Shopify only, and we do not collect any amount. Due to system constraints, we do not entertain partial refund requests.
